Apr
25

So what is Plantronics Hub and why should I care about it for my application?


Author: Roger Ogborne, Plantronics

Plantronics Hub is a client based application that provides the end user with the ability to customize and get the most out of their headset – so what??.  The real power comes when Plantronics Hub is used in conjunction with Plantronics Manager Pro an all in one headset management tool. Now your end customer’s IT team, or even their service partner has the ability to manage the headset estate remotely.  Which let’s face it, is an important part in delivering a great experience of your product to your customers.


Apr
14

Streams API


This article discusses how a partner using Plantronics(PLT) /Streams api can get events streams available for them at PLT tenant level and get metadata needed to listen for events streams from them as well as st



Oct
06

Softphone Integration: Code Samples




Sep
02

Implement Proximity Detection (Near/Far) with Voyager Focus UC/5200 UC and BT600 dongle


Greetings!

The Plantronics SDK feature for receiving proximity events when headset is Near or Far from PC can still be used with the new line of products based on BT600 dongle (Voyager Focus UC, Voyager 5200 UC).

**Full sample code for this article located here**: /system/files/FocusProximityExample.zip
(You must be logged in to download the file).



Sep
01

Integrate Plantronics REST API from Go


Greetings!

I have recently created an example integrate from the Go language to the Plantronics REST API.

It is still a work in progress but it is functional for receiving device, session and session manager events. (For further guidance on the REST Service API URLs you can use, check out the Java and JavaScript integration samples elsewhere on this site).

Obtain Go language (golang) from here: https://golang.org/



Oct
05

Your Plantronics Headset is WebRTC-READY


enlightenedLooking to integrate your WebRTC solution with Plantronics? Check out the Get Started guide, JavaScript Tab >>.

WebRTC makes for better and more effortless communication, but there are a few considerations to ensure optimal experience with your WebRTC-Ready Plantronics headset.
Instead of relying on Adobe Flash to compress and stream audio, WebRTC audio applications will rely on the browser's native audio compression and streaming capabilities. This should lead to better audio quality for all participants in terms of hearing a call, listening to music, as well as speaking to a customer.

 

WebRTC also includes a whole set of voice communications tools, including software based acoustic echo cancellation (AEC), automatic gain control (AGC), noise reduction, noise suppression, hardware access and control across multiple platforms. Not only will WebRTC mean more audio clarity, but its video capabilities will be on par, as well – enabling a range of Enterprise collaboration, Customer Care, and Social use cases.