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Make W710 Compatible with Avaya one-X(r) Attendant 4.0 Service Pack 13
Hello, I was referred to this forum by one of your technical support reps, Irina MONARREZ. I have just purchased the Savi W710 to be used with our current Avaya one-X(r) Attendant 4.0 Service Pack 13 for Avaya Aura(r) Communication Manager. However, the headphones do not have the capability to pick-up calls while roaming with the headphones on. Plantronics says I must roll back to SP6 to make the Savi 710 100% functional, but we are unwilling to do that. My question is, can you revise your software so that my newly purchased W710's will work with Avaya one-X(r) Attendant 4.0 Service Pack 13? Thank You, any help here would be much appreciated. These headphones are obviously very expensive and I would like to see them work as they should. They are for our receptionist who loves this model! Todd McDowell Town of Vail tmcdowell@vailgov.com

Hi Todd,
You have come through on an SDK forum (software developer kit). However as I understand it Avaya one x has many variations, there is no call control support for the "attendant" version.
If you require more support on this or other product topics (not SDK), you could reach the dedicated support team here: http://www.plantronics.com/contactsupport

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