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EdgeSystems
Terminate call doesn't close the channel
 
  • Plantronics hub + rest.
  • Headset: savi 700
  • OS: both windows and osx
  • Plantronics Hub: 3.9.2 build 1341
  1. Answer: /Spokes/CallServices/AnswerCall?name=%1&callID=%2
  2. Terminate: /Spokes/CallServices/TerminateCall?name=%1&callID=%2
It works just fine but the channel isn't closed after terminating the call (eg the green lamp is still light up and I hear myself in the headset). Is it supposed to work like this or do I need to do something else?

lcollins
Hi,

Could you compare the behaviour with our live JavaScript sample, located here: https://pltdev.github.io/

If the sample also doesn't close the line, please check in Plantronics Hub software from http://www.plantronics.com/software for the option called Settings > General > Headset to PC radio link, and make sure it is set to Active only during call. (recommened setting).

Thanks!
Lewis.
 

lcollins
By the way, the code for that sample is here: http://developer.plantronics.com/article/get-started-code-samples in JavaScript tab, however if you are using the REST API URLs directly, please refer to the "Java" tab example!!

EdgeSystems
"Active only during call" is already set.

lcollins
Does the JavaScript sample close the line? (Located here: https://pltdev.github.io/)

lcollins
Also, what the the setting in Plantronics Hub under Settings > General > Audio sensing?
It should be "Off"

EdgeSystems
For some odd reasing it just started working... I havn't changed anything, neither code or hub. Will test for a while and see.

lcollins
That's good news! Let us know and do come back with further questions!

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