Plantronics Headset Call Control with Amazon Connect
In order to implement Plantronics Headset Call Control with Amazon Connect, a developer must link the Amazon Connect Streams API and Plantronics REST API (client-based) through the Contact Control Panel (CCP) embedded on a custom page with JavaScript. Visit the Amazon Connect Headset Solutions page to view recommended devic
HubRESTSample – a new C++ REST API Sample for PDC
Location of full sample code: Click here
Key Benefits
- Supports Plantronics Manager Pro configuration
- Works with Plantronics Hub via “out-of-proc” REST API
- Supports multi-softphone & multi-device configurations
- Same code for both Windows and Mac environments
So what is Plantronics Hub and why should I care about it for my application?
Plantronics Hub is a client based application that provides the end user with the ability to customize and get the most out of their headset – so what??. The real power comes when Plantronics Hub is used in conjunction with Plantronics Manager Pro an all in one headset management tool. Now your end customer’s IT team, or even their service partner has the ability to manage the headset estate remotely. Which let’s face it, is an important part in delivering a great experience of your product to your customers.
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Your Plantronics Headset is WebRTC-READY
Looking to integrate your WebRTC solution with Plantronics? Check out the Get Started guide, JavaScript Tab >>.
WebRTC makes for better and more effortless communication, but there are a few considerations to ensure optimal experience with your WebRTC-Ready Plantronics headset. Instead of relying on Adobe Flash to compress and stream audio, WebRTC audio applications will rely on the browser's native audio compression and streaming capabilities. This should lead to better audio quality for all participants in terms of hearing a call, listening to music, as well as speaking to a customer.
WebRTC also includes a whole set of voice communications tools, including software based acoustic echo cancellation (AEC), automatic gain control (AGC), noise reduction, noise suppression, hardware access and control across multiple platforms. Not only will WebRTC mean more audio clarity, but its video capabilities will be on par, as well – enabling a range of Enterprise collaboration, Customer Care, and Social use cases.