Introduction
Plantronics is driven by a single obsession to remove the barriers to simple, clear communication. You are likely familiar with Plantronics headsets. But you may not know that we have been designing intelligence into these devices. Plantronics Manager Pro is a Software-as-a-Service (SaaS) offering that extracts this intelligence to produce valuable insights. Whether you are an independent developer, enterprise developer, solution provider or system integrator, you now have the opportunity to take advantage of intelligent data to optimize communications in enterprise environments.
Plantronics Manager Pro enables IT teams to monitor, manage and maintain their Plantronics (and other supported manufacturers’) headset environments. The software offers the following key use cases:
- Unified Communications and Collaboration (UCC) planning and deployment: Monitor adoption when deploying devices company-wide
- Driving adoption: Check that UCC devices are connected and being used properly
- Enhancing user experience: Customize settings remotely to suit individual preferences
- Enhancing customer experience: Monitor conversation quality to identify technical issues or training opportunities
- Managing inventory: Monitor device inventory and usage remotely
- Maintaining devices: Deploy updates, identify compatibility conflicts and troubleshoot issues—from any web browser
- Meeting regulatory compliance: Helps you protect your employees and your business
Plantronics Manager Pro APIs
Plantronics Manager Pro APIs give you the ability to use these valuable insights to create new and game-changing solutions for third-party and enterprise applications. The APIs include both raw/real-time and aggregate historical data/analytics (view API Library). APIs include real-time data pushes (view details). APIs with aggregated data allow your application to pull data stored in Plantronics Manager Pro reports that include analytics. For example, you can import user activity data from the Management and Adoption Suite into your existing PBX platform data to get a true overall picture of a company’s call statistics. Our real-time APIs use PubNub to push events to your application. We also offer Websockets. For more information on Websockets and to give us feedback on which real-time events you want to see in which protocol, please contact us.
Data Access Suites
Plantronics Manager Pro Data Analysis
The Plantronics Manager Pro APIs align with the reports within the three Plantronics Manager Pro suites (Asset Management and Adoption, Call Quality and Analytics, and Health and Safety). To access the data through APIs, the customer must hold an active license to the relevant suites.
Asset Management and Adoption Suite
Manage your Plantronics audio device deployment with Asset Management and Adoption. Capture detailed inventory information, check softphone and firmware versions and detect potential conflicts before they happen.
- Device Adoption: Examine the adoption patterns of Plantronics products across your organization.
- Device Distribution: View the distribution of devices among users, including Plantronics and other supported manufacturers’ devices, and identify users without a detected device.
- Device Inventory: View the total count and status of all headsets in your organization.
- Incompatible Products: Identify configurations of devices, softphones and Plantronics Hub versions with known compatibility conflicts.
- Policy Compliance: Monitor users’ compliance with the hardware and software policies you have defined.
- Softphone Adoption: Examine the adoption patterns of softphones across your organization.
- User Activity: Understand users’ headset activity patterns, including headset calls made or received, and call duration.
- Version Status: View the distribution of Plantronics firmware and software versions across your enterprise.
Call Quality and Analytics Suite
Improve the quality of conversations and increase the adoption of voice applications by capturing details such as the percentage of speaking time on each side of the call, and the amount of silence and over-talk. You will also be able to quickly troubleshoot audio issues related to the radio link.
- Common Actions: Identify user behavior patterns related to mute, volume and Quick Disconnect functionality that may hold insights for training purposes and assessing agent performance.
- Conversation Details: Improve the quality of conversations by identifying individuals and/or physical locations where the percentage time of over-talk during conversations is higher than normal.
- Radio Link Quality: Analyze and troubleshoot radio link quality with Bluetooth headset to USB adapter connection metrics
Health and Safety Suite
Ensure employee safety and compliance with regulations using data provided by acoustic incidents to capture insight into the history of the acoustic environment, including number of mitigated acoustic events and daily noise exposure averages.
- Acoustic Events: Review the history of acoustic events that occurred during conversations using Plantronics devices.
- Noise Exposure: Identify time-weighted average (TWA) configurations that may be causing user experience issues.