rawLinkQualityEvents

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rawLinkQualityEvents

GET

rawLinkQualityEvents

Returns the link quality summary metrics.RELATED INSIGHTS Identify cases where the quality of the radio communication link between computer and headset is poor and may be an indication of system issues. Help troubleshoot the call quality issues (e.g. particular groups, product types, locations, etc.). DEFINITION OF TERMS Quality Impairment Score (QIS) - a measure of the user’s average call quality based on the percentage of packet errors and related data. The higher the impairment score, the lower the quality of the user’s average call experience. For example, a QIS of 0 for a given user would indicate that all calls were free from any detectable errors, while a QIS of 100 for a user would indicate that all calls suffered a complete loss of call audio.
This dataset is addressing the details. tenantApiCode value of "af0813e6-81c0-4a77-89d2-3338d0277c42" and apikey value of "1hKMMPFMmaldnC0rcohvXN0UX7UeWPjb" can be used as url parameters to test this api for accessing sample data.
Note:
  1. The tenantApiCode and apikey pre populated in the docs here is intended for accessing sandbox data to help understand the API only.
  2. For production integration use case, please access Plantronics Manager Pro's Admin->Accounts->Company Profile to get access to the tenantApiCode for the tenant.
  3. Please register here http://developer.plantronics.com/user/register and generate your apikey for apps when you are ready to integrate with a production tenant data and your app.  

Resource URL

https://oda-sandbox.plantronicsmanager.com /reports/conversationanalysis/tenant/{tenantApiCode}/rawlinkquality

Query Parameters

Name Values Description
apikey
(required)

Key to access this api.
username

User name of the conflicts
userGroups

User group of the device/s
callStartTime
(required)

Start date time when the call was made. ISO 8601 format
callEndTime
(required)

End date time when the call was ended. ISO 8601 format
page
(required)

Page of the result, start from 0

count
(required)

count or number of results in a page

Header Parameters

Name Values Description
appId
(required)

Application Unique Id

Request Body

tenantApiCode Tenant Api code of the tenant; Should be a valid hexa decimal af0813e6-81c0-4a77-89d2-3338d0277c42 true

HTTP Basic

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OAuth 2.0

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API Key

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Request Response cURL

Make a request and see the response.

Make a request and see the response.

Make a request and see the response.

Response Error Details

  • HTTP Code
    Error Code
    Description
  • 400

    Generic mal formed request.

  • 422

    One or more of the required parameters not found in the request URI.

  • 401

    Unauthorized

  • 500

    Internal server error.

  • 403

    Unauthorized app error.

  • 404

    No link quality entity could be found for the requested path parameters

Resource Summary

Security

Content Type

application/json

Category

Call Quality and Analytics

Name Type Description
Name Type Description

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