Terminate call doesn't close the channel

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Wed, 05/03/2017 - 06:56
#1
EdgeSystems
Terminate call doesn't close the channel
 
  • Plantronics hub + rest.
  • Headset: savi 700
  • OS: both windows and osx
  • Plantronics Hub: 3.9.2 build 1341
  1. Answer: /Spokes/CallServices/AnswerCall?name=%1&callID=%2
  2. Terminate: /Spokes/CallServices/TerminateCall?name=%1&callID=%2
It works just fine but the channel isn't closed after terminating the call (eg the green lamp is still light up and I hear myself in the headset). Is it supposed to work like this or do I need to do something else?
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Thu, 05/11/2017 - 06:24
lcollins
Hi,<br /> <br /> Could you compare the behaviour with our live JavaScript sample, located here: <a href="https://pltdev.github.io/" target="_blank">https://pltdev.github.io/</a><br /> <br /> If the sample also doesn&#39;t close the line, please check in Plantronics Hub software from <a href="http://www.plantronics.com/software" target="_blank">http://www.plantronics.com/software</a> for the option called Settings &gt; General &gt; Headset to PC radio link, and make sure it is set to Active only during call. (recommened setting).<br /> <br /> Thanks!<br /> Lewis.<br /> &nbsp;
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Thu, 05/11/2017 - 06:27
lcollins
By the way, the code for that sample is here: <a href="http://developer.plantronics.com/article/get-started-code-samples">http://developer.plantronics.com/article/get-started-code-samples</a> in JavaScript tab, <em>however </em>if you are using the REST API URLs directly, please refer to the &quot;Java&quot; tab example!!
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Wed, 05/31/2017 - 07:00
EdgeSystems
&quot;Active only during call&quot; is already set.
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Wed, 05/31/2017 - 07:04
lcollins
Does the JavaScript sample close the line? (Located here: <a href="https://pltdev.github.io/" target="_blank">https://pltdev.github.io/</a>)
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Wed, 05/31/2017 - 07:06
lcollins
Also, what the the setting in Plantronics Hub under Settings &gt; General &gt; Audio sensing?<br /> It should be &quot;Off&quot;
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Thu, 06/01/2017 - 00:39
EdgeSystems
For some odd reasing it just started working... I havn&#39;t changed anything, neither code or hub. Will test for a while and see.
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Thu, 06/01/2017 - 01:43
(Reply to #7)
lcollins
That&#39;s good news! Let us know and do come back with further questions!
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