Focus UC - Weird Issue

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Thu, 10/06/2016 - 13:48
#1
alex.massey
Focus UC - Weird Issue
Hi, This is a very weird issue I have with a Focus UC headset. As soon as the headset enters a mic function (making/receiving a call or Lync etc) the headset just beeps repeatedly forever. Whenc onnected to the BT600 the BT600 logo blinks blue rather than stays solid blue. Only way i've found to stop it is turn the headset off and back on. I've tried the support guys method of resetting the headset (power it off, hold call control button, plug it in, release call control button, unplug) but that didn't do much. I'm not really a programmer at all, I can do the extreme basics but that is it. I connected up the SpokesSDKCOMNETSample project to it and its given me a bit more info about what its doing. I ran the incoming command and that set it off into this weird mode, it repeats the following buffer received message, btu I have no idea what it means:  070101100a0200000a0e1e0403060f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000 I assume its some sort of command its trying to issue back, I dont know. Has anyone seen behaviour like this before, is anyone able to tell me what that buffer actually means? Is there a way to reset the headset via an API call etc? Thanks, Alex
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Tue, 10/11/2016 - 06:18
lcollins
Hi Alex,<br /> <br /> When you run the CallCommand.IncomingCall command this command is used so for your application to tell the Plantronics headset it has an incomingcall. The Plantronics software interprets this to mean it should tell the headset to ring. The headset will therefore start ringing, which on the Focus UC/BT600 sounds like a beep-beep-beep (three beeps), which repeats indefinitely. The way the ringing can be stopped is when one of the following occurs:<br /> 1. You press the &quot;talk&quot; button on headset to answer the call (press button on the back of the earcup that has the boom mic on), call is now in active state (as far as Plantronics is concerned), you will receive a session event from the api to say &quot;call answered&quot;. This event tells your application it should establish the call (connect the 2 parties).<br /> 2. You call the API command CallCommand.AnsweredCall (means the call was answered in your application), call is now in active state (as far as Plantronics is concerned), you will receive a session event from the api to say &quot;call answered&quot;.<br /> OR<br /> 3. You call the API command CallCommand.TerminateCall (means the call was ended in your application), call is now in idle state (as far as Plantronics is concerned), you will receive a session event from the api to say &quot;call ended/call idle&quot;.<br /> <br /> When any of 1 - 3 occur, the beeping in the Focus UC will stop.<br /> <br /> Note after 1 or 2 above, a further press of &quot;talk&quot; button on headset will result in call moving to idle state (as far as Plantronics is concerned), you will receive a session event from the api to say &quot;call ended/call idle&quot;. This event tells your application it should terminate the call.<br /> <br /> Let me know if you have more questions.<br /> <br /> Thanks,<br /> Lewis.<br /> <br /> Ps. That wierd hex buffer received you can ignore. That is just raw data from the headset which is interpreted by our API. You don&#39;t need to register for onDataReceived.
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Tue, 10/11/2016 - 06:27
(Reply to #2)
lcollins
By the way, register for Session events using<br /> <br /> _session.onCallStateChanged += _session_onCallStateChanged; // register for call state changed events (headset call control)
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Tue, 10/11/2016 - 14:27
(Reply to #3)
alex.massey
Hi Lewis,<br /> <br /> Thanks for the reply! Ultimately, i&#39;m trying to use the API to troubleshoot a fault with my headset a bit more. It worked perfectly for a couple of months but now it seems anytime I activate the mic functionality (e.g in a phone call, or a Lync call etc) all I get is continious beeping. Sometimes I can barely hear the other end over the beeping but its near impossible. I verified this by running the API calls to Answer call etc. Streaming music etc is fine, open mic is also fine.<br /> <br /> I have logged a support ticket who suggested I reset the device via turning it off, holding the call button, plugging it in, unplugging it and turning it back on but that didn&#39;t achieve anything. Next they have said return it for a replacement, however it was purchased by the company I work for out of Australia and I live in NZ so shipping alone is going cost a bomb. I was for alternatives to reset it (hopefully by the API) or download some logs etc out of it to identify what is going on.&nbsp;<br /> <br /> If anyone has any ideas what might have caused this behaviour or suggestions for things for me to try (I have very limited development knowledge, about enough to make a simple form application and thats probably about it) i&#39;d be greatful.<br /> <br /> Regards<br /> Alex,
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Mon, 10/24/2016 - 06:53
(Reply to #4)
lcollins
Hi Alex,<br /> Can you cut and paste the code you are using, then I can help to debug it?<br /> Thanks,<br /> Lewis.
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Tue, 08/14/2018 - 12:38
(Reply to #5)
jweber89
I am also have this same issue. The audio in the headset beeps, goes slilent for 1 or 2 seconds and then pick back up the audio from the call. It only happens in calls and skype calls. Music and podcast work just fine. Any idea how to fix this? I have reset my head set many times now and nothing seems to work
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Tue, 08/14/2018 - 12:36
jweber89
I am also have this same issue. The audio in the headset beeps, goes slilent for 1 or 2 seconds and then pick back up the audio from the call. It only happens in calls and skype calls. Music and podcast work just fine. Any idea how to fix this? I have reset my head set many times now and nothing seems to work
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Tue, 08/14/2018 - 12:37
jweber89
I am also have this same issue. The audio in the headset beeps, goes slilent for 1 or 2 seconds and then pick back up the audio from the call. It only happens in calls and skype calls. Music and podcast work just fine. Any idea how to fix this? I have reset my head set many times now and nothing seems to work
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Thu, 10/11/2018 - 13:31
Sergm
Hi, I experience the same exact issue, answer the call, answers the call, but the beeping persists. Is there a resolution outside of calling API?
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Thu, 10/11/2018 - 13:32
Sergm
Hi, I experience the same exact issue, answer the call, answers the call, but the beeping persists. Is there a resolution outside of calling API?
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Thu, 10/11/2018 - 14:25
(Reply to #10)
lcollins
Hi,<br /> <br /> As this is a product issue and not an SDK issue, please contact the dedicated product support team on:<br /> <a href="http://www.plantronics.com/contactsupport">http://www.plantronics.com/contactsupport</a><br /> <br /> Thanks,<br /> Lewis<br /> <br /> &nbsp;
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