'Plantronics JavaScript Sample' works with bugs or Im wrong ?

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Mon, 09/03/2018 - 06:25
#1
idomnich
'Plantronics JavaScript Sample' works with bugs or Im wrong ?
Hi there! I have Plantronics SAVI W720 connected to my computer and I'm trying to test https://pltdev.github.io/Plantronics%20JavaScript%20Sample.html sample to understand how it works and add this logic it to my web app, but I can't understand how to: 1) Place call on hold from headset while active call Plantrionics 'Quick start guid' says than to call 'Flash' while on a  call I need to long press volume up or volume donw for 1.5 sec and this will put call call on hold and answer another. But after doing it I can't see any event in the logs... 2) Reject incoming call In Plantrionics 'Quick start guid' I can't find anything about reject call. If I double press answer button I see first AcceptCall event and after I see TerminateCall and CallEnded events, but not RejectCall event. I don't know, maybe it's not impossible for Plantronics SAVI W720 to reject incoming call (because I can't find any info about rejecting call in my quick start guide), but I think it's standart command which should be added to any Plantronics headset with controlls..  OR  maybe I do something wrong and thats why callbacks doesn't work correct for me. Any info, any comment would be helpful to me. Tested as on Mac as on Windows computer. Thanks, Ivan.
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Mon, 09/03/2018 - 09:06
lcollins
Hi Ivan,<br /> <br /> Can I confirm you are using Hub 3.11.2? My test results are different (see below). I am seeing HoldCall/ResumeCall events in the log when I log press vol down.<br /> <br /> Regarding the 2nd incoming call - there is <u>no way</u> via headset buttons to reject that for softphone line, but you can reject it via &quot;end call&quot; API function.<br /> (Note: you can reject incoming mobile call by long press of mobile button on base).<br /> <strong>For softphone line incoming call reject you could do one of:</strong><br /> 1.&nbsp;ignore it until it goes away,<br /> 2. briefly&nbsp;answer it then end it via headset button<br /> 3. <strong>[best option?]</strong> reject it from softphone GUI that in turn calls Plantronics API &quot;end call&quot; function (in ICallCommand interface). Note you can even do this while the previous call is ongoing, without interupting previous call.<br /> <br /> Thanks,<br /> Lewis.<br /> <br /> <br /> <br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;6&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallInProgress, Call ID: 1<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;VoipLinkEstablished&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;4&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;MonoOn&quot; &#39;Event_Id&#39; =&gt; &quot;1&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;50&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;15&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3525&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3541&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Unknown&quot; &#39;Event_Id&#39; =&gt; &quot;0&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3785&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Unknown&quot; &#39;Event_Id&#39; =&gt; &quot;0&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3785&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;AudioLocationChanged&quot; &#39;Event_Id&#39; =&gt; &quot;11&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3785&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Unknown&quot; &#39;Event_Id&#39; =&gt; &quot;0&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3785&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;InRange&quot; &#39;Event_Id&#39; =&gt; &quot;8&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;3806&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;15&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;4662&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;4694&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;15&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;8294&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;8310&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;Undocked&quot; &#39;Event_Id&#39; =&gt; &quot;11&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;385&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;VolumeUpHeld&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1631&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1664&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;3&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: HoldCall, Call ID: 1<br /> <font color="#00FF00">Initiating make call command, call id = 2</font><br /> Success.<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;7&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallRinging, Call ID: 2<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;733&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Talk&quot; &#39;Event_Id&#39; =&gt; &quot;7&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;854&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;32&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: undefined, Call ID: 2<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;1&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: AcceptCall, Call ID: 2<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;6&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallInProgress, Call ID: 2<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1512&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Talk&quot; &#39;Event_Id&#39; =&gt; &quot;7&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1543&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;2&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: TerminateCall, Call ID: 2<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;8&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;2&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallEnded, Call ID: 2<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;74&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;VolumeUpHeld&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;150&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;4&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: Resumecall, Call ID: 1<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;6&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallInProgress, Call ID: 1<br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;15&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1341&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1357&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Unknown&quot; &#39;Event_Id&#39; =&gt; &quot;0&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1720&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;VoipLinkDown&quot; &#39;Event_Id&#39; =&gt; &quot;4&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1738&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;InConference&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1747&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;MonoOff&quot; &#39;Event_Id&#39; =&gt; &quot;2&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1759&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Talk&quot; &#39;Event_Id&#39; =&gt; &quot;7&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1948&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;2&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: TerminateCall, Call ID: 1<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;8&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallEnded, Call ID: 1<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;18&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;1&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallIdle, Call ID: 1<br /> <br /> <br /> --------------------<br /> <br /> Test of end call API function for 2nd incoming ringing call (call id 4), note call id 3 was in progress:<br /> <br /> <br /> <br /> <font color="#00FF00">Initiating make call command, call id = 3</font><br /> Success.<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;VoipLinkEstablished&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;576&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;MonoOn&quot; &#39;Event_Id&#39; =&gt; &quot;1&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;620&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;6&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallInProgress, Call ID: 3<br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;VolumeUpHeld&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1170&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1203&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;3&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: HoldCall, Call ID: 3<br /> <font color="#00FF00">Initiating make call command, call id = 4</font><br /> Success.<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;7&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;4&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallRinging, Call ID: 4<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;4&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: Resumecall, Call ID: 3<br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;VolumeUpHeld&quot; &#39;Event_Id&#39; =&gt; &quot;3&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;66&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;InterfaceStateChanged&quot; &#39;Event_Id&#39; =&gt; &quot;10&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1951&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;6&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallInProgress, Call ID: 3<br /> <font color="#00FF00">Ending call, call id = 4</font><br /> Success.<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;8&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;4&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;4&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallEnded, Call ID: 4<br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;VoipLinkDown&quot; &#39;Event_Id&#39; =&gt; &quot;4&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;883&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;InConference&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;892&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;MonoOff&quot; &#39;Event_Id&#39; =&gt; &quot;2&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;904&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: HeadsetButtonPressed, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetButtonPressed&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;4&quot; &#39;Event_Name&#39; =&gt; &quot;Talk&quot; &#39;Event_Id&#39; =&gt; &quot;7&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1093&quot;&nbsp;</font><br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;2&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: TerminateCall, Call ID: 3<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;8&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallEnded, Call ID: 3<br /> <font color="#0000FF">Call Event: undefined, &#39;Action&#39; =&gt; &quot;18&quot; &#39;CallId&#39; ... &#39;ConferenceId&#39; =&gt; &quot;0&quot; &#39;Id&#39; =&gt; &quot;3&quot; &#39;InConference&#39; =&gt; &quot;false&quot; &#39;CallSource&#39; =&gt; &quot;Hello World JavaScript Plugin&quot; &#39;DeviceEvent&#39; =&gt; &quot;3&quot; &#39;DialedKey&#39; =&gt; &quot;0&quot;&nbsp;</font><br /> CallState: CallIdle, Call ID: 3<br /> <font color="#0000FF">Device Event: HeadsetStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;HeadsetStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;2&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;15&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1803&quot;&nbsp;</font><br /> <font color="#0000FF">Device Event: BaseStateChange, &#39;Event_Log_Type_Name&#39; =&gt; &quot;BaseStateChange&quot; &#39;Event_Log_Type_Id&#39; =&gt; &quot;8&quot; &#39;Event_Name&#39; =&gt; &quot;SerialNumber&quot; &#39;Event_Id&#39; =&gt; &quot;12&quot; &#39;Timestamp&#39; =&gt; &quot;undefined&quot; &#39;Age&#39; =&gt; &quot;1819&quot;</font>
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Mon, 09/03/2018 - 09:09
lcollins
The other variable can be Savi 700 series firmware, shown in Hub &gt; About &gt; Firmware &gt; All components.<br /> Mine is on: <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">Base</span><span id="datalabel-fw-base" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.28.47</span></div> <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">Bluetooth</span><span id="datalabel-fw-bluetooth" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.02.05.0d, 0e</span></div> <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">Headset</span><span id="datalabel-fw-headset" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.28.25</span></div> <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">PIC</span><span id="datalabel-fw-pic" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.2.5</span></div> <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">Tuning</span><span id="datalabel-fw-tuning" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.15</span></div> <div class="selectable" style="box-sizing: border-box; margin: 0px; padding: 0px; direction: ltr; border: 0px; font-size: 12.8px; font-family: &quot;Open Sans&quot;; vertical-align: baseline; user-select: text; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">USB</span><span id="datalabel-fw-usb" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline;">: v.179</span></div>
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Tue, 09/04/2018 - 00:56
idomnich
<span>Hi Lewis,<br /> <br /> Thanks for your answer. I confirm that I&#39;m using Hub 3.11. 2 | Build 23527. Maybe there&#39;s a problem with my headset, but I can&#39;t place call on hold like you:</span><br /> <br /> <a href="http://prntscr.com/kqczyh">http://prntscr.com/kqczyh</a><br /> <br /> And That&#39;s all I get... There is no events on volume down button press (But I can confirm that vol+- buttons works, I&#39;m able to increase or decrease the volume).&nbsp;&nbsp;I also noticed, that If I place call on hold via web page button by calling manually&nbsp;<span>spokes.Plugin.holdCall </span>then I can resume a call by clicking on asnwer button on my headset.<br /> <br /> <a href="http://prntscr.com/kqd0ko">http://prntscr.com/kqd0ko</a><br /> &nbsp; <div><span>Base</span><span>: v.28.48</span></div> <div><span>Bluetooth</span><span>: v.02.05.0d, 0e</span></div> <div><span>Headset</span><span>: v.28.28</span></div> <div><span>PIC</span><span>: v.2.5</span></div> <div><span>Tuning</span><span>: v.34</span></div> <div><span>USB</span><span>: v.181</span></div> <br /> <br /> Thanks,<br /> Ivan.<br /> <br /> &nbsp;
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Tue, 09/04/2018 - 02:23
(Reply to #4)
lcollins
Hi Ivan,<br /> There is a newer headset firmware available. Please apply all available updates using Plantronics Hub, then retest.<br /> Note, the call hold is a long-press of vol down.<br /> Thanks,<br /> Lewis.
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Tue, 09/04/2018 - 06:09
(Reply to #5)
idomnich
Hi Lewis,<br /> <br /> I have the the lates version&nbsp;<a href="http://prntscr.com/kqh3jf" rel="nofollow">http://prntscr.com/kqh3jf</a>. Maybe the problem is with my headset, I will try to find another one headset for testing.&nbsp;<br /> <br /> Thanks,<br /> Ivan.
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