Where to download older versions of the SDK?

13 posts / 0 new

Thu, 05/16/2019 - 02:58

ahijleh

I'm trying to use this sample https://developer.plantronics.com/article/implement-proximity-detection-nearfar-voyager-focus-uc5200-uc-and-bt600-dongle but it's not working with the latest verson of the SDK (3.12.0) so I thought I could use the older version used in the article.

Thu, 05/23/2019 - 09:59

lcollins

Hi, We only distribute the latest SDK via this site. It has just been updated to match the current Plantronics Hub software version. https://developer.plantronics.com/softphone-integration-hub-sdks This is the version 3.13.1 (3.13.52465.39526) I did a quick test and found the near/far sample works on Focus UC but not 5200 UC. I think this is because of implementation differences between the products. I will try to see if there is a way to enable near/far for 5200 UC and let you know. Thanks, Lewis.

Fri, 06/07/2019 - 06:34

lcollins

Hi again, I just wanted to let you know that I retested this sample code for proximity event again today on both Focus UC and 5200 UC and today it is working on both. You could check you are using latest version of Hub and Hub SDK (Version 3.13.2 | Build 41952 (3.13.52503.41952). Hub download: https://www.plantronics.com/software SDK download: https://developer.plantronics.com/softphone-integration-hub-sdks You could also ensure your device firmwares are updated. Mine are on: BT600 = v.1610, 5200 UC = v.246. Please retest. Also bear in mind in can take about 20 seconds for the first event to arrive (Near), then walk few meters away to get Far, etc. Thanks, Lewis.

Sun, 06/09/2019 - 06:03

(Reply to #3) #4

ahijleh

Hi and thanks for your help. I have downloaded and installed the latest Hub and SDK. I made sure my headset's firmware is at the latest version (v.246). The hub is running in the background. The 5200 UC headset is connected to the PC correctly. However, on that sample, I'm stuck at the entry point. "m_comSession.GetActiveDevice()" throws an exception every time. So the program always exits at "Failed to connect to Spokes". Here's the stack trace... at Interop.Plantronics.ICOMSession.GetActiveDevice() at FocusProximityExample.FocusProximityExample.AttachDevice() in C:\Users\User\FocusProximityExample\FocusProximityExample\FocusProximityExample.cs:line 62 at FocusProximityExample.FocusProximityExample.Main(String[] args) in C:\Users\User\FocusProximityExample\FocusProximityExample\FocusProximityExample.cs:line 38

Tue, 06/11/2019 - 05:39

(Reply to #4) #5

ahijleh

Hi, can you provide me with your system information (OS, .NET... etc) or any additional dependencies I should install? I have tried the provided samples that come with the SDK (COM, Native, Rest) and none seem to work with this device (5200 UC) Thanks

Tue, 06/11/2019 - 08:00

(Reply to #5) #6

lcollins

I am using: Windows 10 Pro for Workstations, Version 1803 (OS Build 17134.648), Plantronics Hub 3.13.2 | Build 41952, from http://www.plantronics.com/software, Plantronics SDK same version from https://developer.plantronics.com/softphone-integration-hub-sdks. With this in place try attaching the BT600 dongle that came with your 5200 UC to your PC and pair it to the 5200 UC. Now visit a live Plantronics REST API demo here: https://pltdev.github.io/Plantronics%20JavaScript%20Sample.html This live demo should immediately allow you to interact with the headset via the Plantronics Hub REST API and test the call control features. (see the note on that page if using Firefox). Please try these steps and let us know if you get any odd messages or behaviour. Thanks, Lewis

Tue, 06/11/2019 - 23:27

(Reply to #6) #7

ahijleh

Using the live demo you sent, I keep getting this log printed (Using chrome): "Please attach a Plantronics headset to the PC. -- POLLING FOR HUB / DEVICE RE-ATTACH --". and this is the response of "https://127.0.0.1:32018/Spokes/DeviceServices/Info": "{"Description":"","Err":{"Description":"There are no supported devices","Error_Code":0,"Type":5},"Type":1,"Type_Name":"Error","isError":true}". It's obvious that the headset is not detected at all by the hub/SDK. BTW, the 5200 UC did not come with a BT600 dongle. The contents of the box were the bluetooth headset and a micro usb cable and some eartips. I'm paring the device directly with a laptop with built-in bluetooth without a need for a dongle. It is paired and connected correctly and I can hear/talk with the laptop via the headset. Could this be what's causing this issue? Please check this attached image: https://i.imgur.com/hCKZL8M.jpg

Mon, 08/05/2019 - 05:59

(Reply to #7) #8

lcollins

Hi, Sorry for the delay in responding. The SDK does not support the 5200 UC paired directly to PC. You must use the BT600. If you think the BT600 was missing in error you can try contacting our support team. Use the following link: https://www.plantronics.com/contactsupport/ The BT600 is also available to buy separately. Thanks, Lewis.

Fri, 08/09/2019 - 15:26

(Reply to #8) #9

cdhruv

Correct - the 5200 UC ships with BT600 dongle. They are also available for sale separately in both are USB-C and USB-A versions

Sat, 06/15/2019 - 22:51

(Reply to #9) #10

ahijleh

Hi, is there any update on this issue?

Tue, 06/11/2019 - 08:02

(Reply to #10) #11

lcollins

The .NET C# samples will work with any version of .NET from 4 upwards. I use Visual Studio 2017 Professional with .NET 4.6.1. You can equally use Visual Studio community edition.

Tue, 06/11/2019 - 08:18

#12

cdhruv

Correct. . I use Visual Studio 2015 Professional with .NET 4.6.1., 4.6.2, 4.6 & 4.5.2 (all co-installed on my dev machine)

Tue, 06/11/2019 - 08:18

#13

cdhruv

Correct. . I use Visual Studio 2015 Professional with .NET 4.6.1., 4.6.2, 4.6 & 4.5.2 (all co-installed on my dev machine)

Add new comment