WebRTC Headset call control

2 posts / 0 new

Tue, 09/07/2021 - 22:04

Neville New Zealand

We have Avaya ip office with Avaya xima contact centre with a WebRTC interface we are unable to get Poly headest call control functioning and beleive we may need besoke software to achieve this can anyone avise where we can see assistance for such development

Wed, 09/08/2021 - 08:48

lcollins

Hi Neville, For WebRTC softphones Poly offer a desktop API that allows integration with our headsets for call control - it is the Hub Desktop REST API (Link: https://developer.plantronics.com/softphone-integration-api-overview#APILanguageOptions). Happy to support and discuss their integration requirements. I will send you a direct message. Thanks

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