Error on setting mute command.. error code 7

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Thu, 05/12/2016 - 02:18
#1
abhirajgandhi@g...
Error on setting mute command.. error code 7
I am using 3.7 REST API. These APIs are properly getting used to answer call, end call. But afer answering a call, when I set Mute or UnMute on softphone and send that command to headset, it returns error code 7. Let me know where I am going wrong. Do I need to set any more state of headset when the call is answered. When call is answered, i use following rest API to inform headset. spokes.Plugin.answerCall Thanks,
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Thu, 05/12/2016 - 02:46
lcollins
Hi,<br /> Could you confirm which heatset you are using?<br /> <br /> I did a quick test with Voyager Focus UC using the following hosted JavaScript sample: <a href="http://developer.plantronics.com/plantronics-rest-demo" target="_blank">http://developer.plantronics.com/plantronics-rest-demo</a><br /> <br /> Mute/Unmute worked for me once the audio link was active to device. (the above sample prompts you to share audio device)<br /> <br /> See below image (<a href="http://developer.plantronics.com/sites/default/files/mute%20illustration%20focus%20uc.png">click here for full image</a>).<br /> <br /> Thanks,<br /> Lewis.<br /> <br /> [[{"fid":"94","view_mode":"default","type":"media","attributes":{"height":"929","width":"1914","class":"media-element file-default"}}]]
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Fri, 05/20/2016 - 13:42
abhirajgandhi@g...
I tried with other device and I don&#39;t see any proble in setting up mute ON or OFF. So for now I would like to close this discussion and will re-open if it happen again..
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Fri, 05/27/2016 - 03:06
(Reply to #3)
lcollins
Thanks for the update. Glad you got it working.
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