Mon, 10/26/2020 - 10:30
#1
Multiple softphones simultaneously
Hello,
we currently use two softphones, primarily "estos ProCall" and "Microsoft Teams". As the builtin headset integration in ProCall is unreliable, we decided to disable it and whip up our own integration by utilizing the Plantronics COM API (.NET C#). We use the Plantronics Savi 8220 headset and basically want to enable our users to accept and end calls via the headset button (i guess it is called "smart button").
Both integrations (ProCall and Teams) work just fine as long as the two softphones are used consecutively, but behave wrong (?) in the following scenario:
- Enter a Microsoft Teams Meeting
- Receive a call in estos ProCall (Integration action: Announce incoming call to API with a unique call id)
- Accept the call via headset button (Integration action: Answer call to API with the unique call id)
- End the call via headset button (Integration action: Terminate call to API with the unique call id)
- Now the RF link to the headset is lost but Teams is still active
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