Mar
26
Asset Management APIs
PROTOTYPE CODE
Prototype Asset Management APIs are available which enable developers to embed Plantronics Manager Pro asset management functionality into their applications. Use the APIs to manage headset firmware, deploy Hub software, make Policy updates. Specifically, the Asset Management APIs expose the following functionality to developers:
Prototype Asset Management APIs are available which enable developers to embed Plantronics Manager Pro asset management functionality into their applications. Use the APIs to manage headset firmware, deploy Hub software, make Policy updates. Specifically, the Asset Management APIs expose the following functionality to developers:
Sep
10
Developer tenant getting started POSTman collection
Now that you have been issued a developer tenant for getting started with Plantronics Manager Pro Open APIs, we want to help you get started, using sample API calls into our QA tenant as a point of reference. We have created a POST collection to help you get started with a pre-tested working set of POSTman collections. Download this zip file to get started:
https://developer.plantronics.com/files/oda-stagingpostmancollectionzip
https://developer.plantronics.com/files/oda-stagingpostmancollectionzip
Apr
25
Combining Call records from Plantronics Manager Pro with a partner solution
In this article, we will explore a common requirement brought up by our partners in the initial round of technical conversations for our call quality analytics API product. The article summarizes a solution typically taken by our partners we have seen to succesful implementation.
Apr
10
Automate Service Ticket Creation
Plantronics Manager Pro and ServiceNow Automated Ticketing example
The Plantronics IT team manages offices globally as well as employees working remotely—just as most of our customers do. The challenges around ensuring an UC experience is the best it can be are common.
The Plantronics IT team manages offices globally as well as employees working remotely—just as most of our customers do. The challenges around ensuring an UC experience is the best it can be are common.
Apr
10
Radio Link Quality Data
One use case for Radio Link Quality APIs is how third-party call quality diagnostics tools can be enhanced by knowing what’s going on at the first three feet. Specifically, how can IT troubleshoot the Bluetooth link between headset and USB adapter?
The Radio Link Quality API provides key information that can be used to gain true insights into the Bluetooth radio link:
Mar
14
Real-time Events
This table documents real-time events available as of 3.11.0 PM Pro API release:
| Event | Type | Description |
|---|
Mar
12
Asset & Usage Analysis – a Microsoft Power BI Application using Plantronics Open APIs
UPDATE: Plantronics has created an app for Power Bi that can be installed today in your Power BI environment.
See the overview of Plantronics app for Microsoft Power BI for more details.
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Asset & Usage Analysis – a Microsoft Power BI Application using Plantronics Open APIs
Download link:Sample Code for PDC - Power BI.zip
See the overview of Plantronics app for Microsoft Power BI for more details.
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Asset & Usage Analysis – a Microsoft Power BI Application using Plantronics Open APIs
Download link:Sample Code for PDC - Power BI.zip
Nov
23
Plantronics Headset Call Control with Amazon Connect
In order to implement Plantronics Headset Call Control with Amazon Connect, a developer must link the Amazon Connect Streams API and Plantronics REST API (client-based) through the Contact Control Panel (CCP) embedded on a custom page with JavaScript. Visit the Amazon Connect Headset Solutions page to view recommended devic
Jul
18