Savi W410-M - Poor Audio Quality

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Mon, 09/12/2016 - 07:49
#1
RoyAmhof11
Savi W410-M - Poor Audio Quality
Hello, I hope I'm in the right forum with my question. I have a brand new Plantronics Savi W410-M. The connection with my PC works like a charm, but the audio quality is horrible. No matter if I listen to Youtube videos, local music on my computer, or if I'm calling someone. Plantronics support couldnt help me and sent me a new device. I tried the following things: - Two identical Headsets (W410-M) - Different Computers - Different OS (Win7&10) - Different buildings - Updated all possible drivers. - Tried nearly all configurations in windows/sound and Plantronics Hub I have a wired Logitech Headset (4 times cheaper than the W410-M), and the audio quality is like 100 times better. Is this headset really that bad? What should I do? I'm really unhappy with this purchase... Sorry for bad english and thanks a lot for your answers! Roy  
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Mon, 09/12/2016 - 08:01
lcollins
Hi Roy,<br /> Thanks for your message, I am sorry you are having problems with the product.<br /> I will direct your problem to the right team who will respond back and help you find a resolution.<br /> Thanks!<br /> Lewis.
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Mon, 09/12/2016 - 08:47
(Reply to #2)
lcollins
Hi again Roy,<br /> <br /> I got some feedback from the team here: &quot;You may be comparing the Plantronics wireless headset to a full bandwidth headset. The W410 is probably DECT so telephony wideband only, and quality is never going to match something that delivers more of the range.&quot;<br /> <br /> Note: if you install the Plantronics Hub software from <a href="http://www.plantronics.com/software">www.plantronics.com/software</a> you can use it to check the headset is configured to use &quot;Wideband&quot;. But as the team say the telephony wideband is not going to be as good as full bandwidth, so will not sound good with music (but is fine for speech).<br /> <br /> Let us know if this helps? Is the problem just that the W410 sounds limited bandwidth? (a little muffled)?<br /> <br /> Which model is the Logitech?<br /> <br /> Thanks,<br /> Lewis.
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Tue, 09/13/2016 - 05:22
RoyAmhof11
Hi Lewis, Thanks for your response.&nbsp;<br /> Bandwith is set to &quot;Wideband&quot; and Range to &quot;Medium&quot;.<br /> <br /> If I listen to music (like Youtube) it sounds absolutly horrible. Since I use It mainly for telephony this is not a big deal.&nbsp;<br /> For telephony, I use a SIP client (MicroSIP). I don&#39;t know if this software is the best one, but it functions pretty well with my Logitech (wired, stereo, can&#39;t even tell the model). While talking with the W410, others say they hear me well and clear, but I hear them (most of the time, but not always) unclear and it sounds like I would play loud music on really small and cheap speakers. (I hope you know what I mean). So its pretty uncomfortable for long conversations.<br /> &nbsp;
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Fri, 09/16/2016 - 08:52
(Reply to #4)
lcollins
Hi Roy,<br /> Please contact the US support team directly on +1-855-765-7878 and they should be able to give you a solution.<br /> Thanks,<br /> Lewis.<br /> &nbsp;
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